Free shipping in the US
Every order ships free within the United States from our US warehouse. We currently ship to US addresses only.
Delivery time
Delivery usually takes 4 to 10 business days from the day you order. You'll get an email with your tracking number once your order is on its way.
Problems with delivery
If your tracking hasn't updated in several days, or your package hasn't arrived within 10 business days, contact us and we'll sort it out. If a package is lost in transit, we'll send a replacement at no cost.
30-day guarantee
You have 30 days from the day your order is delivered to request a refund. Contact us through our contact page with your order number and the reason for your request. We reply within 1 to 2 business days.
Damaged, defective or wrong item
If your sharpener arrives damaged, doesn't work, or isn't what you ordered, send us a photo or short video within 30 days of delivery. We'll send a free replacement or give you a full refund, your choice. You won't pay anything for return shipping.
Changed your mind
If the sharpener works but isn't right for you, you can return it within 30 days of delivery. It should be in its original packaging with all parts included. We'll email you the return address and instructions. Return shipping for change-of-mind returns is paid by the customer.
Refunds
Once we receive and check your return, or approve a refund for a damaged or defective item, we'll refund the full price you paid to your original payment method within 5 business days. Your bank may take a few extra days to show it.
Cancellations
If your order hasn't shipped yet, contact us and we'll cancel it for a full refund. Once an order has shipped, it can be returned under this policy.